Guides
Short answers to the questions that come up most often.
Is it safe to download videos through Telegram bots?
What the bot can and cannot access, and why files are safe to open.
Why the bot doesn't download a video from a link
The usual reasons a link fails and what to do about each of them.
What to do if the bot doesn't respond
Quick checks that fix it in most cases, and when to contact support.
Plans: which one to choose
Free, Lite, Pro and Pro Year compared — limits, quality and file size.
How to get around download limits
Why limits exist, how they reset and what changes on a paid plan.
How to convert a video to MP3
Pull the audio out of any supported video in a couple of taps.
Why a video downloads without sound
The platforms where this happens and how to get the audio back.